Return Policy Print
SIZING GUARANTEE, REFUNDS & RETURNS
Customers are responsible for ordering the correct size Variocage for their animals and their vehicle. We cannot accept returns for improperly sized Variocage products unless 4×4 North America is clearly at fault for shipping the wrong model or the wrong product.
We provide simple and easy to follow measuring instructions on our website. Please follow these instructions for a proper fit. Please note that Variocage products are very difficult to re-pack and return without damage. We suggest that you measure your vehicle and your dog to assure you receive the proper size Variocage. However, we are always eager to provide the best customer service so please contact us if you have any questions or concerns.
4×4 North America, Inc. will only accept a product for return with prior approval. Returned products should be in the original, unopened packaging including the additional cardboard outer-wrap shipping container, which is required to prevent damage during shipping. The original packaging must not be broken or otherwise damaged and the product cannot have any missing or damaged parts.
Our Vehicle Sizing Guarantee only Applies if you Consult with a 4×4 Representative to discuss Proper & Safe Fit for your Vehicle and purchase directly from 4×4 North America, Inc. We cannot guarantee sizing by any dealer or 3rd party seller unless the Dealer contacts 4×4 North America directly for a vehicle sizing guarantee. Several of our online dealers are very diligent about contacting us and they will extend our company Vehicle Sizing Guarantee to the customer.
It is important to note the metal used with our products is malleable and part of the Life Saving Biomechanics Engineering which is crucial to the safety of your dogs. Minor bends during shipping do not affect the safety or integrity of our products.
These issues can easily be resolved by our technicians and customer service representatives. We do ask that customers communicate with us and provide accurate information so we can resolve your concerns.
However, major damages should be reported to us immediately along with pictures so we can assess the integrity of the product. Please send all inquiries, damage claims and pictures to firstname.lastname@example.org.
Please note the following:
- 4×4 North America, Inc. must be notified of any damage claims or issues within Three (3) Business Days of receipt of your order.
- Customers must receive approval and authorization from 4×4 North America, Inc. prior to returning any item.
- 4×4 North America, Inc. is not responsible for accepting returns outside of verified shipping damage claims made within Three (3) Business Days.
- Approved returns must be shipped within Seven (7) Calendar Days with no exceptions unless previously agreed in writing.
- 4×4 North America, Inc. reserves the right to refuse returns or credit for any item shipped later than Seven (7) Calendar Days after authorization.
We also request that customers follow our direction for resolution prior to requesting a refund. All returns must be approved before shipping the site back to us. Your MIM Safe Product must be returned in the original condition it was received and must be carefully packed in the original shipping box with all packaging, materials, parts and documentation included.
Any items approved for return without a sizing guarantee or without all of the original packaging, materials parts and documentation will be subject to a substantial restocking fee. Please note that we do not cover damage to any MIM Safe Product caused by dogs or by improper use or installation. We also suggest you insure returned items that are not covered by our sizing guarantee in the vent there are return shipping damages.
Please do not return your MIM Safe Product without proper authorization along with a call tag or label provided by 4×4 North America, Inc. Failure to do so may cause delays or issues related to generating your refund. You will be issued a full refund once 4×4 North America, Inc. has received and inspected your MIM Safe Product. Please allow 10 days for the refund to show up on your credit card statement or your original form of payment.
It is very important to note that all returns must be postmarked and shipped within Seven (7) Calendar days after authorization.
While we are happy to provide experienced recommendations for the sizing of your Dog(s), this is a subjective viewpoint that varies for every owner. For that reason, we cannot guarantee cage sizing for dogs when it comes to Variocage, MultiCage or CARE-2. However, we have a simple way for you to determine for yourself if the sizing is suitable for your dog. Please see detailed information below for our tips and tricks that will assist you in making the correct choice to keep your dog comfortable and safe.
Please note that we are also happy to provide sizing guidance and recommendations for your dog(s) if you call us.
We are very customer friendly and customer service oriented so you can buy from us with confidence. However, to avoid any sizing mishap, we ask that you contact us prior to ordering to receive a sizing guarantee for the following Crash Tested products:
* VarioGate Double
* VarioGate Single
* VarioGate Divider
* VarioBarrier HR
* AllSafe Harness
* AllSafe Comfort
If 4×4 North America sizes your crate and it does not fit your vehicle, you are eligible for a full refund. Please note that we may request pictures and measurements to document any sizing issues.
However, any customer who is not 100% confident about the proper size products for their dogs should follow our recommendations, noted below, for evaluating the size of our products. This will assure each individual customer is satisfied with the size and space they feel they need for their dog(s).
In the event 4×4 North America sizes any of our products incorrectly for your vehicle, we will gladly pay for shipping back to us and provide a full refund r exchange for the correct size. Customers must ship the item(s) back in the original box and packaging with all contents complete.
4×4 North America, Inc. will only authorize returns if we are contacted for a sizing guarantee. Customers must contact 4×4 North America to receive our sizing guarantee. Return must be Authorized by 4×4 North America, Inc.. We are not responsible for any returns sent to 4×4 North America, Inc. without proper authorization.
Any authorized returns sent to 4×4 North America, Inc. without all of the original packaging, materials parts and documentation are subject to a substantial restocking fee. Please note that we do not cover damage to any MIM Safe Product caused by dogs or by improper use or installation.
We suggest you insure returned items that are not covered by our sizing guarantee in the vent there are return shipping damages. 4×4 North America, Inc. will not be responsible for damages for returned items that have suffered shipping damages.
We are very fair and reasonable when it comes to returns and restocking fees if everything is intact, no missing parts and the item still has the original box as well as the shipping box and materials the items was shipped in.
Customers must ship the item(s) back in the original box with all packaging contents complete. Please note that all returns must have an approved Return Merchandise Authorization (RMA) from 4×4 North America, Inc. prior to shipping any item back for a refund.
Please do not ship without an approved RMA as we cannot process a refund if the item is not returned to our RMA Returns Address.
Please do not ship back to our Warehouse since we cannot track or process any returns sent to any address expect the one provided by 4×4 North America with the Returned Merchandise Authorization (RMA) Approval.
When returning items purchased without our Sizing Guarantee, we highly recommend that that you insure the item for the full value unless otherwise agreed in writing by 4×4 North America, Inc. While it rarely happens, we cannot take responsibility for items shipped by a customer that arrive damaged.
These Terms & Conditions Apply To All Sales by
Authorized Dealers & 4×4 North America, Inc.
Please call 845-853-7711 for return information.
4×4 North America
44 Pine Cove Road
Stone Ridge, NY 12484
Note: The above address is for correspondence only and is not a commercial address.