Terms Conditions and Warranties Print
Applicable to All Sales in North America
Please keep the spare key for your MIM Safe Variocage in a separate place. We cannot replace the keys.
We are the exclusive North American importer of all products on our website. We have authorized online dealers as well as retailers who also sell our products. However, no matter where you choose to purchase our products from, we encourage you to contact us anytime you have questions prior to ordering or if you are less than 100% satisfied with your purchase.
We stand behind what we sell and pride ourselves on the superior quality of our products and our customer service. No matter what the issue may be, we will work with you to resolve any concerns or issues you might have.
We assure your experience as a customer dealing with our company will always be satisfactory.
We are committed to a 100% success rate in making every customer … a happy customer. If a product you want to order is out of stock, you can place a pre-order and receive a discount for your loyalty and patience.
Please call us at 310-310-5891 or e-mail us for a Pre-Order Discount Code at email@example.com.
You may also Pre-Order any product that is out stock without payment. However, please note that discounts only apply to Pre-Orders that are paid in advance.
You will be notified when your Pre-Order items are back in stock and ready to ship. We will contact you for payment when your item is ready to ship. We ship all orders from Ft. Worth, TX via FedEx Ground or FedEx Smartpost.
In-stock orders ship out within 2 to 3 business days or less. Out of stock orders can take anywhere from 4 to 6 weeks to arrive.
If you decide to Pre-Order and pay for a product in advance that is out of stock, you will receive a discount and be first on our list to receive your order when we have the item back in stock.
You will receive an e-mail confirmation with a tracking number once your order has shipped. You can cancel your order at anytime prior to shipment and receive a full refund. Please contact us directly to see if you qualify for our current discounts, special offers or promotions.
We offer special pricing for volume purchases to the following groups & organizations. Minimum purchases shall apply for discounted pricing.
- Police, Military & Government Agencies
- Search & Rescue Groups
- Non-Profit Organizations
- Animal Shelters
- Animal Rescue Groups
- Service Animal Organizations
- Training Facilities & Organizations
Dealer inquires should be directed to firstname.lastname@example.org
4×4 North America, Inc. warranties all of our products for Two (2) years from date of purchase. To be covered by the warranty, the defect must be an original manufacturing defect. The warranty does not cover any damage, mis-use or modifications by consumers nor does it cover damage from animals, drops, falls or impacts.
MIM Safe Variocage products are not made of stainless steel but all parts are anti-rust treated. MIM Safe Variocage does not warranty the product against rust or corrosion nor are the products recommended for use in harsh environments.
The manufacturer’s obligation under warranty shall be limited to replacement of defective parts or components. The warranty period starts from date of purchase. Warranty claims must be in writing and must include a copy of the original purchase receipt.
Returns require RMA approval from 4×4 North America, Inc. Do not ship products back for warranty repair without proper authorization and a valid RMA Number.
Customers are responsible for ordering the correct size Variocage for their animals and their vehicle. We cannot accept returns for improperly sized Variocage products unless 4×4 North America is clearly at fault for shipping the wrong model or the wrong product.
We provide simple and easy to follow measuring instructions on our website. Please follow these instructions for a proper fit.
Please note that Variocage products are very difficult to re-pack and return without damage. We suggest that you measure your vehicle and your dog to assure you receive the proper size Variocage. However, we are always eager to provide the best customer service so please contact us if you have any questions or concerns.
4×4 North America, Inc. will only accept a product for return with prior approval. Returned products should be in the original, unopened packaging including the additional cardboard outer-wrap shipping container, which is required to prevent damage during shipping. The original packaging must not be broken or otherwise damaged and the product cannot have any missing or damaged parts.
Claims for damaged returns must be made within 15 days of receipt of your delivery. Do not ship any products back without proper authorization and a valid RMA Number.
Important information concerning all discussions about Variocage safety!!
MIM Safe Variocage and the AllSafe Harness must be properly sized for your animal in order to provide maximum safety and protection.
Please assure that your MIM Safe Variocage or your AllSafe Harness have been properly sized, assembled and installed in your vehicle or properly fitted for your dog.
A crash can happen at any speed with many variables with respect to circumstance. Predicting every scenario and outcome is impossible. Depending on your vehicle, speed and circumstance, it might be possible that nothing can protect all occupants from injury or fatalities
Please feel free to contact us if you have any questions or concerns.
We are committed to customer satisfaction.
You can reach us during business hours Monday to Friday from 9am to 5pm Eastern Time.
Please drive safely and always use your MIM Safe Variocage, MIM Variogate or AllSafe Harness for transporting your animals!