Terms, Conditions and Warranties Print
TERMS, CONDITIONS & WARRANTY
Free Replacement For a Crash Tested MIM Safe Products Damaged In An Accident
MIM Safe Products Must be Properly Installed as Per Our Instructions & Recommendations
Applies Only To Customers Who Purchase Directly From 4×4 North America
4×4 North America, inc. is genuinely committed to the safety of our customers and their loved ones. We are serious about the safety of you, your family and your pets while traveling in a vehicle. For this reason, 4×4 North America and MIM Safe recommend replacing any MIM Safe Crash Tested Product after a serious accident.
For that reason, and to insure the ongoing safety of our customers as well as their family and their pets, 4×4 North America, Inc. will replace your damaged MIM Safe Product if you are involved in a serious accident. The offer applies to MIM Safe Products for Direct Customers of 4×4 North America, Inc. who provide us with a proof of purchase.
In order to qualify, you must be a direct customer of 4×4 North America, Inc. In addition, you must have documented photographic evidence showing your MIM Safe Product Installed as per our Instructions and Recommendations. This includes having the MIM Safe Product installed against a 2nd Row Seat and secured in your cargo area using the engineered tie down connection points on your MIM Safe Product. Your MIM Safe Product also needs to be secured using the supplied tie down straps or bars. Your MIM Safe Product must also be connected to the vehicle cargo hooks or crash worthy vehicle seat mounting points in your vehicle.
Please note that any deviation form our recommended installation as well as any improper mounting of your MIM Safe Product will disqualify the user from receiving a Free MIM Safe Product replacement. In addition, 4×4 North America, Inc. and MIM Safe will not be liable for any damages or claims due to any improperly installed MIM Safe Product.
To file a claim, please submit your proof of purchase along with photos of your vehicle and your MIM Safe Product with a narrative description of the accident along with a copy of the official police accident report. Please note that a signed release will be required and is mandatory for any approved claim.
The signed release will provide permission for 4×4 North America, Inc. to use all submitted photos and documentation for R&D, Research & Marketing purposes including Facebook, Twitter and other Social Media Marketing Campaigns. Your address, phone number and any other requested confidential contact information will not be released publicly. In addition, your last name may be withheld from any and all campaigns upon request.
4×4 North America, Inc. will inspect the photos and review the narrative and police report to assess damage and if needed, request that you ship the MIM Safe Product to us for inspection. Based on our inspection, 4×4 North America, Inc. will make a final determination of the damages as well as an assessment of the MIM Safe Product’s safety, security and serviceability. Once a determination is made, 4×4 North America, Inc. will replace your MIM Safe Product with a brand new MIM Safe Product of the same size, model and style at no cost to you.
Please note when a MIM Safe Product is not returned to 4×4 North America by our request for inspection, we require a notarized letter confirming the destruction of the MIM Safe Product by your automobile insurance company. This is requested to assure the damaged MIM Safe Product never gets back in to circulation and never used again for transporting any pets.
Your new MIM Safe Product will ship to you with free freight. Our liability and coverage is strictly limited to replacement of your MIM Safe Product at no charge. 4×4 North America, Inc. does not assume any liability for anything beyond replacement of your MIM Safe Product with a new MIM Safe Product of the same size, model and style.
Guaranteed Sizing & Fit If You Contact & Consult With 4×4 North America
Applies Only To Customers Who Purchase Directly From 4×4 North America
4×4 North America, Inc. will guarantee the correct MIM Safe Product sizing for your vehicle. In order to qualify, you must be a direct customer of 4×4 North America, Inc. and contact us directly to discuss sizing. We request that you use the Sizing Guides provided by 4×4 North America Inc. to measure your dog and your vehicle prior to contacting us. We require this information due to the fact that not all dogs meet the breed standard for sizing and/or they may be a mixed breed. Also, while we are familiar with several popular vehicles on the market, we may not be familiar with your specific vehicle. This is especially true if you have a hybrid or optioned vehicle that differs from the base model.
Most important of all is safety. We are safety experts and cannot make recommendations for the ultimate safety of your dogs, family or yourself without the required data and sizing information we request from you. For this reason, the measurements of your dog and your vehicle are required to determine the best fit for your vehicle as well as the maximum safety possible for your dogs and your family. You can contact us with your measurements via E-mail (email@example.com) or by calling us (Contact Us) prior to purchasing your MIM Safe Product to discuss sizing.
Once you have provided us with the information we need, 4×4 will recommend the proper MIM Safe Product model & size to purchase which will be covered by our sizing, fit & satisfaction guarantee.
Should you need to return your 4×4 North America, Inc. will provide a call tag to return your purchased MIM Safe Product at no cost to you. Your new MIM Safe Product will ship to you with free freight as well. If there is a difference in cost between the MIM Safe Product model returned and the replacement MIM Safe Product , 4×4 North America, Inc. will credit or charge the difference to you. 4×4 North America, Inc. also guarantees 100% customer satisfaction or your money back.
4×4 North America, Inc. takes pride in replacing your MIM Safe Product with a brand new one after an accident to assure the continued safety of your family, loved ones and pets.
100% Risk Free / Money Back / 30 Day Trial
Applies Only To Customers Who Purchase Directly From 4×4 North America
SIZING INFORMATION & ASSISTANCE
Please see our Dimension, Measuring & Sizing Guides on each product page. In some cases, you may have to click the links on the Product Page to view, download or print our Dimension, Measuring & Sizing Guides. These guides will show you the dimensions, measurements as well as the interior measurements were applicable for all of our products. Please feel free to call us for help with measuring if you need assistance.
For Crash Tested Cages, you can reference the Dimension Guides for the interior dimensions and use masking tape or blue painters’ tape to mark out the interior dimensions on the wall and floor of your home referencing the Model that will fit your vehicle’s cargo space.
If you are considering a Variocage Double, you can tape a piece of string down the center to represent the divider.
If you are considering a MultiCage Double and plan on using the divider, you can tape a piece of string at the center midway between the two doors to represent the divider.
Then get your dogs in to the taped out space to confirm they will fit. You will quickly see how the sizing works for you dog.
Please note that the proper amount of space is safer than too much space, but it is OK to go in size if you feel you need more width or height for your dog. In this case, please call for our recommendation on what size we recommend to be safe.
NOTE: If you are interested in a Variocage Double or MultiCage Double and you have Two (2) Dogs that get along who are within 20% of each other’s weight it is OK to travel with the Divider removed. This provides more room for your dogs if needed.
Also, for Variocage products, please be sure to consider your cargo depth!
It is possible to shorten the Variocage to fit your cargo space if your cargo depth is shorter than the maximum length of the Variocage you are interested in. However, for every One (1) Inch you have to compress the Variocage to fit your cargo space you will then need to deduct One (1) Inch from the interior length.
Once you have this information and the measurements please enter them in to the online form and we will be able to make a solid recommendation on which product and model is going to be safest and most comfortable for your dogs.
The best thing to do is to e-mail your dimensions and then call us if you are not sure or if you have any concerns about sizing or safety.
4×4 North America, Inc.
SIZING GUARANTEE, REFUNDS & RETURNS
4×4 North America, Inc. guarantees 100% customer satisfaction or your money back. In order to qualify, you must be a direct customer of 4×4 North America, Inc. and contact us directly to discuss your concerns. Most concerns are easy to resolve and primarily have to do with either improper assembly or a minor damage in shipping. These issues can easily be resolved by our technicians and customer service representatives. We do ask that customers communicate with us and provide accurate information so we can resolve your concerns.
We also request that customers follow our direction for resolution prior to requesting a refund. All returns must be approved before shipping the site back to us. Your MIM Safe Product must be returned in the original condition it was received and must be carefully packed in the original shipping box with all packaging, materials, parts and documentation included. Anything returned without a sizing guarantee or without all of the original packaging, materials parts and documentation may be subject to a 25% restocking fee which may be reduced or waived at our discretion. Please note that we do not cover damage to any MIM Safe Product caused by dogs or by improper use or installation. We also suggest you insure returned items that are not covered by our sizing guarantee in the vent there are return shipping damages.
Please do not return your MIM Safe Product without proper authorization along with a call tag or label provided by 4×4 North America, Inc. Failure to do so may cause delays or issues related to generating your refund. You will be issued a full refund once 4×4 North America, Inc. has received and inspected your MIM Safe Product. Please allow 10 days for the refund to show up on your credit card statement or your original form of payment.
While we are happy to provide experienced recommendations for the sizing of your Dog(s), this is a subjective viewpoint that varies for every owner. For that reason, we cannot guarantee cage sizing for dogs when it comes to Variocage, MultiCage or CARE-2. However, we have a simple way for you to determine for yourself if the sizing is suitable for your dog. Please see detailed information below for our tips and tricks that will assist you in making the correct choice to keep your dog comfortable and safe.
Please note that we are also happy to provide sizing guidance and recommendations for your dog(s) if you call us.
We will guarantee harness sizing if you provide us measurements for Crash Tested Harness Sizing. Please note the images in the Harness Sizing Guide to assure you are measuring correctly. The most common error we see is when someone measures the neck of the dog as they would for a collar. We actually need the measurement of the neck the way we have it illustrated in the sizing guide, similar to a V Neck Collar.
We are very customer friendly and customer service oriented so you can buy from us with confidence. However, to avoid any sizing mishap, we ask that you contact us prior to ordering to receive a sizing guarantee for the following Crash Tested products:
* VarioGate Double
* VarioGate Single
* VarioGate Divider
* VarioBarrier HR
If 4×4 North America sizes your crate and it does not fit your vehicle, you are eligible for a full refund. Please note that we may request pictures and measurements to document any sizing issues.
However, any customer who is not 100% confident about the proper size products for their dogs should follow our recommendations, noted below, for evaluating the size of our products. This will assure each individual customer is satisfied with the size and space they feel they need for their dog(s).
In the event 4×4 North America sizes any of our products incorrectly for your vehicle, we will gladly pay for shipping back to us and provide a full refund r exchange for the correct size. Customers must ship the item(s) back in the original box and packaging with all contents complete.
We only sell NEW Crash Tested products to customers. We only sell sizing returns to local customers. There are very good deals on sizing returns so you may wish to visit our classifieds page for current deals and offers if you are local to us and within driving distance to the Upstate NY area.
Without contacting 4×4 North America and receiving our sizing guarantee, or for general returns, some product returns may have up to a 25% restocking fee applied. This decision is made upon inspection and condition of the returned item(s) and it does not mean EVERY return will be charged a 25% restocking fee.
We are very fair and reasonable when it comes to returns and restocking fees if everything is intact, no missing parts and the item still has the original box as well as the shipping box and materials the items was shipped in.
Customers must ship the item(s) back in the original box with all packaging contents complete. Please note that all returns must have an approved Return Merchandise Authorization (RMA) from 4×4 North America, Inc. prior to shipping any item back for a refund.
Please do not ship without an approved RMA as we cannot process a refund if the item is not returned to our RMA Returns Address.
Please do not ship back to our Warehouse since we cannot track or process any returns sent to any address expect the one provided by 4×4 North America with the Returned Merchandise Authorization (RMA) Approval.
NOTE: When returning items purchased without our Sizing Guarantee, we highly recommend that that you insure the item for the full value unless otherwise agreed in writing by 4×4 North America, Inc. While it rarely happens, we cannot take responsibility for items shipped by a customer that arrive damaged.
The Following Terms & Conditions Apply To All Sales by
Authorized Dealers & 4×4 North America, Inc.
TERMS, CONDITIONS & WARRANTY
The Following Terms & Conditions Apply to All Customers Who
Purchase From Authorized Dealers and 4×4 North America, Inc.
Please keep the spare key for your MIM Safe Product in a separate place.
Lost Keys may require the purchase of a new Door Lock & Key Set.
4×4 North America, Inc. is the exclusive North American importer of all products on our website. We have authorized online dealers as well as retailers who also sell our products. However, no matter where you choose to purchase our products from, we encourage you to contact us anytime you have questions prior to ordering. Also, please let us know if you are less than 100% satisfied with your customer experience from one of our dealers or from 4×4 North America, Inc. directly.
We stand behind what we sell and take pride in the superior quality of our products as well as our customer service. No matter what the issue may be, we will work with you to resolve any concerns or issues you might have. Always call us first for the guaranteed best service and ultimate satisfaction with your purchase.
We assure your experience as a customer dealing with our company will always be better than satisfactory. We are committed to a 100% success rate and will work hard to assure every customer is a satisfied and happy customer.
We do try to keep all products in stock at all times. However, on rare occasion, there may be a backorder on an item. If a product you want to order is out of stock, you have the option of placing a Pre-Order with us. We typically provide an additional discount to Pre-Orders for the inconvenience of waiting and as a thank you for your loyalty and patience.
Please call us at 845-853-7711 or e-mail us at firstname.lastname@example.org for a Pre-Order Discount Code.
You also have the option to Pre-Order any product that is out stock and go on a wait list without payment in advance. Simply contact us and tell us which item you wish to order that is out of stock and we will notify you when it is ready to ship. Please note that wait list pre-orders are not guaranteed.
We will request payment only when your item is ready to ship. We ship all orders from Independence, MO or Shokan, NY via FedEx Ground, FedEx Smartpost or USPS.
In-stock orders ship out within 2 business days or less. Out of stock orders can take anywhere from 2 to 8 weeks to arrive. Please feel free to contact us anytime to get an estimated delivery date for backordered items.
You will receive an e-mail confirmation with a tracking number once your order has shipped. You can cancel your order at anytime prior to shipment and receive a full refund. Please contact us directly to see if you qualify for our current discounts, special offers or promotions.
We offer special pricing for volume purchases to the following groups & organizations. Minimum purchases shall apply for discounted pricing.
- Police, Military & Government Agencies
- Search & Rescue Groups
- Non-Profit Organizations
- Animal Shelters
- Animal Rescue Groups
- Service Animal Organizations
- Training Facilities & Organizations
- Group Buys for Clubs & Organizations
Dealer inquires should be directed to email@example.com
4×4 North America, Inc. warranties all of our products for Three (3) years from date of purchase. To be covered by the warranty, the defect must be an original manufacturing defect. The warranty does not cover any damage, mis-use or modifications by consumers nor does it cover damage from animals, drops, falls or impacts.
MIM Safe Products are made of powder coated steel and manufactured with an anti-rust treatment. They hold up extremely well against rusting if not scratched, damaged or abused. However, MIM Safe and 4×4 North America, Inc. cannot not warranty the product against rust or corrosion nor are the products recommended for use outdoors or in harsh environments including salt water areas. However, we look at every situation on a case by case basis. Rest assured, we are customer friendly and quite reasonable. So, in some cases, we do make exceptions if warranted.
The manufacturer’s obligation under warranty shall be limited to replacement of defective parts or components. The warranty period starts from date of purchase. Warranty claims must be in writing and must include a copy of the original purchase receipt. For warranty service, MIM Safe Products must also include a picture of the production date code located on a plate attached to your MIM Safe Product if applicable.
Returns require RMA approval from 4×4 North America, Inc. Do not ship products back for warranty repair without proper authorization and a valid RMA Number.
Sizing your MIM Safe Product properly is very important for the safety of both canines and human occupants while traveling in a vehicle. 4×4 North America provides simple and easy to follow measuring instructions on our website. Please follow these instructions for a proper fit. However, if there is any doubt, we urge Customers to contact us to verify the correct size MIM Safe Product for their animals and their vehicle.
Please note that MIM Safe Products are very difficult to re-pack and return without damage. We prefer that all customers have a great experience with our company, brand and products. For that reason, we suggest that you measure your vehicle and your dog to assure you receive the proper size MIM Safe Product.
Customers who use our measuring guides and also call 4×4 North America with accurate measurements for their dog and their vehicle will receive our sizing guarantee. We will accept full responsibility for exchanges and/or returns for any MIM Safe Product that has our sizing guarantee including free freight for all returns.
Customers who do not call 4×4 North America with accurate measurements for their dog and their vehicle will be responsible for return shipping and a possible restocking fee of 15% which may be waived at our discretion.
4×4 North America will never charge a restocking fee or return shipping for improperly sized MIM Safe Product products if 4×4 North America is clearly at fault for shipping the wrong model or the wrong product.
4×4 North America is committed to providing the best customer service and customer satisfaction. Please do not hesitate to contact us if you have any questions or concerns.
4×4 North America, Inc. will only accept a product for return with prior approval. Returned products should be in the original, unopened packaging including the additional cardboard outer-wrap shipping container, which is required to prevent damage during shipping. The original packaging must not be broken or otherwise damaged and the product cannot have any missing or damaged parts.
Claims for damaged returns must be made within 7 days of receipt of your delivery. Please do not ship any products back without proper authorization and a valid RMA Number.
Important information concerning all discussions about MIM Products safety!!
MIM Safe Products and the AllSafe Harness must be properly sized for your animal in order to provide maximum safety and protection.
Please assure that your MIM Safe Product or your AllSafe Harness is properly sized, assembled and installed in your vehicle or properly fitted for your dog.
A crash can happen at any speed with many variables with respect to circumstance. Predicting every scenario and outcome is impossible.
Depending on your vehicle, speed and circumstance, it might be possible that little can be done to protect all occupants from injury or fatalities.
However, you can rest assured that all MIM Safe Products are the only genuinely, honestly and seriously crash tested Pet Safety Travel Products in the World.
Please feel free to contact us if you have any questions or concerns.
We are committed to customer satisfaction.
You can reach us during business hours Monday to Friday from 9am to 5pm Eastern Time.
Please drive safely and always use your Crash Tested MIM Safe Products or the Crash Tested AllSafe Harness for transporting your animals!
“Your commitment to your pet is for life … so is ours”