Terms, Conditions and Warranties Print
TERMS, CONDITIONS & WARRANTY
Free Replacement For a Crash Tested MIM Safe Products Damaged In A Serious Accident
MIM Safe Products Must be Properly Installed as Per Our Instructions & Recommendations
Applies Only To Customers Who Purchase Directly From 4×4 North America
4×4 North America, inc. is genuinely committed to the safety of our customers and their loved ones. We are serious about the safety of you, your family and your pets while traveling in a vehicle. For this reason, 4×4 North America and MIM Safe recommends replacing any MIM Safe Crash Tested Product after a serious accident.
For that reason, and to insure the ongoing safety of our customers as well as their family and their pets, 4×4 North America, Inc. will replace your damaged MIM Safe Product if you are involved in a documented serious accident. The offer applies to MIM Safe Products for Direct Customers of 4×4 North America, Inc. who provide us with a proof of purchase.
In order to qualify, you must be a direct customer of 4×4 North America, Inc. In addition, you must have documented photographic evidence showing your MIM Safe Product Installed as per our Instructions and Recommendations. This includes having the MIM Safe Product installed against a 2nd Row Seat and secured in your cargo area using the engineered tie down connection points on your MIM Safe Product. Your MIM Safe Product also needs to be secured using the supplied tie down straps or bars. Your MIM Safe Product must also be connected to the vehicle cargo hooks or crash worthy vehicle seat mounting points in your vehicle.
There are alternative installations that we can recommended that are safe as well so please call us before doing anything that may put you, your family or your canine companions at risk. Please note that any deviation form our recommended installation as well as any improper mounting of your MIM Safe Product will disqualify the user from receiving a Free MIM Safe Product replacement. In addition, 4×4 North America, Inc. and MIM Safe will not be liable for any damages or claims due to any improperly installed MIM Safe Product.
To file a claim, please submit your proof of purchase along with photos of your vehicle and your MIM Safe Product with a narrative description of the accident along with a copy of the official police accident report. Please note that a signed release will be required and is mandatory for any approved claim.
The signed release will provide permission for 4×4 North America, Inc. to use all submitted photos and documentation for R&D, Research & Marketing purposes including Facebook, Twitter and other Social Media Marketing Campaigns. Your address, phone number and any other requested confidential contact information will not be released publicly. In addition, your last name may be withheld from any and all campaigns upon request.
4×4 North America, Inc. will inspect the photos and review the narrative and police report to assess damage and if needed, request that you ship the MIM Safe Product to us for inspection. Based on our inspection, 4×4 North America, Inc. will make a final determination of the damages as well as an assessment of the MIM Safe Product’s safety, security and serviceability. Once a determination is made, 4×4 North America, Inc. will replace your MIM Safe Product with a brand new MIM Safe Product of the same size, model and style at no cost to you.
Please note when a MIM Safe Product is not returned to 4×4 North America by our request for inspection, we require a notarized letter confirming the destruction of the MIM Safe Product by your automobile insurance company. This is requested to assure the damaged MIM Safe Product never gets back in to circulation and never used again for transporting any pets.
Your new MIM Safe Product will ship to you with free freight. Our liability and coverage is strictly limited to replacement of your MIM Safe Product at no charge. 4×4 North America, Inc. does not assume any liability for anything beyond replacement of your MIM Safe Product with a new MIM Safe Product of the same size, model and style.
Guaranteed Sizing for a Vehicle If You Contact & Consult With 4×4 North America
Applies Only To Customers Who Purchase Directly From 4×4 North America
We ONLY Guarantee Sizing for Vehicles not for Dogs.
Prior Vehicle Sizing Guarantee is Required for Return Approval.
4×4 North America, Inc. will guarantee the correct MIM Safe Product sizing for your vehicle. In order to qualify, you must be a direct customer of 4×4 North America, Inc. and contact us directly to discuss sizing. We request that you use the Sizing Guides provided by 4×4 North America Inc. to measure your dog and your vehicle prior to contacting us. We require this information due to the fact that not all dogs meet the breed standard for sizing and/or they may be a mixed breed. Also, while we are familiar with several popular vehicles on the market, we may not be familiar with your specific vehicle. This is especially true if you have a hybrid or optioned vehicle that differs from the base model.
Most important of all is safety. We are safety experts and cannot make recommendations for the ultimate safety of your dogs, family or yourself without the required data and sizing information we request from you. For this reason, the measurements of your dog and your vehicle are required to determine the best fit for your vehicle as well as the maximum safety possible for your dogs and your family. You can contact us with your measurements via E-mail (email@example.com) or by calling us (Contact Us) prior to purchasing your MIM Safe Product to discuss sizing.
Once you have provided us with the information we need, 4×4 will recommend the proper MIM Safe Product model & size to purchase which will be covered by our vehicle sizing guarantee. Please note that we cannot guarantee sizing for your dog since it is a subjective opinion unique to each customer. However, we can give advice on how to properly check sizing for your dog.
Should you need to return your Variocage due a vehicle sizing guarantee that was not correct, 4×4 North America, Inc. will provide a call tag to return your purchased MIM Safe Product at no cost to you. Your new MIM Safe Product will ship to you with free freight as well. If there is a difference in cost between the MIM Safe Product model returned and the replacement MIM Safe Product , 4×4 North America, Inc. will credit or charge the difference to you.
4×4 North America, Inc. takes great pride in the products and customer service we offer to our customers. Please always contact us directly if you have any issues including any concerns you may have with any of our dealers. Most concerns are easy to resolve and primarily have to do with either improper assembly or minor damage in shipping. Please always allow us the opportunity to assist you and make things right.
* VarioGate Double
* VarioGate Single
* VarioGate Divider
* VarioBarrier HR
For the following products we will only need the measurements of your Dog(s) along with their Breed and Weight.
* AllSafe Harness
* AllSafe Comfort Harness
However, please do not rely 100% on our VarioCage Configurator. It is simply a starting point.
There are many variables that have to be considered in order to assure the safety and comfort of you, your family and your dog(s).
The best thing to do, so you can see for yourself what works, is to follow the directions below.
We only sell NEW Crash Tested products to customers. However, there are very good deals on sizing returns so you may wish to visit our classifieds page for current deals and offers. Only some items can be shipped while others may only available for local pickup in Upstate, NY. Please note that we no longer offer assembly or installation services at our pickup location.
SIZING GUARANTEE, REFUNDS & RETURNS
Our Vehicle Sizing Guarantee only Applies if you Consult with a 4×4 Representative to discuss Proper & Safe Fit for your Vehicle and purchase directly from 4×4 North America, Inc. We cannot guarantee sizing by any dealer or 3rd party seller unless the Dealer contacts 4×4 North America directly for a vehicle sizing guarantee. Several of our online dealers are very diligent about contacting us and they will extend our company Vehicle Sizing Guarantee to the customer.
It is important to note the metal used with our products is malleable and part of the Life Saving Biomechanics Engineering which is crucial to the safety of your dogs. Minor bends during shipping do not affect the safety or integrity of our products. These issues can easily be resolved by our technicians and customer service representatives. We do ask that customers communicate with us and provide accurate information so we can resolve your concerns. However, major damages should be reported to us immediately along with pictures so we can assess the integrity of the product. Please sen all inquiries, damage claims and pictures to firstname.lastname@example.org.
Please note the following:
- 4×4 North America, Inc. must be notified of any damage claims within Three (3) Business Days of receipt if your order.
- Customers must receive approval and authorization from 4×4 North America, Inc. prior to returning any item.
- Returns must be shipped within Seven (7) Calendar Days with no exceptions unless previously agreed in writing.
- 4×4 North America, Inc. reserves the right to refuse returns or credit for any item shipped later than Seven (7) Calendar Days after receipt of authorization and a shipping label.
We also request that customers follow our direction for resolution prior to requesting a refund. All returns must be approved before shipping the site back to us. Your MIM Safe Product must be returned in the original condition it was received and must be carefully packed in the original shipping box with all packaging, materials, parts and documentation included.
Any items approved for return without a sizing guarantee or without all of the original packaging, materials parts and documentation will be subject to a substantial restocking fee. Please note that we do not cover damage to any MIM Safe Product caused by dogs or by improper use or installation. We also suggest you insure returned items that are not covered by our sizing guarantee in the vent there are return shipping damages.
Please do not return your MIM Safe Product without proper authorization along with a call tag or label provided by 4×4 North America, Inc. Failure to do so may cause delays or issues related to generating your refund. You will be issued a full refund once 4×4 North America, Inc. has received and inspected your MIM Safe Product. Please allow 10 days for the refund to show up on your credit card statement or your original form of payment.
It is very important to note that all returns must be postmarked and shipped within Five (5) business days after receipt of instructions and a shipping label.
While we are happy to provide experienced recommendations for the sizing of your Dog(s), this is a subjective viewpoint that varies for every owner. For that reason, we cannot guarantee cage sizing for dogs when it comes to Variocage, MultiCage or CARE-2. However, we have a simple way for you to determine for yourself if the sizing is suitable for your dog. Please see detailed information below for our tips and tricks that will assist you in making the correct choice to keep your dog comfortable and safe.
Please note that we are also happy to provide sizing guidance and recommendations for your dog(s) if you call us.
We will guarantee harness sizing if you provide us measurements for Crash Tested Harness Sizing. Please note the images in the Harness Sizing Guide to assure you are measuring correctly. The most common error we see is when someone measures the neck of the dog as they would for a collar. We actually need the measurement of the neck the way we have it illustrated in the sizing guide, similar to a V Neck Collar.
We are very customer friendly and customer service oriented so you can buy from us with confidence. However, to avoid any sizing mishap, we ask that you contact us prior to ordering to receive a sizing guarantee for the following Crash Tested products:
* VarioGate Double
* VarioGate Single
* VarioGate Divider
* VarioBarrier HR
* AllSafe Harness
* AllSafe Comfort
If 4×4 North America sizes your crate and it does not fit your vehicle, you are eligible for a full refund. Please note that we may request pictures and measurements to document any sizing issues.
However, any customer who is not 100% confident about the proper size products for their dogs should follow our recommendations, noted below, for evaluating the size of our products. This will assure each individual customer is satisfied with the size and space they feel they need for their dog(s).
In the event 4×4 North America sizes any of our products incorrectly for your vehicle, we will gladly pay for shipping back to us and provide a full refund r exchange for the correct size. Customers must ship the item(s) back in the original box and packaging with all contents complete.
4×4 North America, Inc. will only authorize returns if we are contacted for a sizing guarantee. Customers must contact 4×4 North America to receive our sizing guarantee. Return must be Authorized by 4×4 North America, Inc.. We are not responsible for any returns sent to 4×4 North America, Inc. without proper authorization.
Any authorized returns sent to 4×4 North America, Inc. without all of the original packaging, materials parts and documentation are subject to a substantial restocking fee. Please note that we do not cover damage to any MIM Safe Product caused by dogs or by improper use or installation.
We suggest you insure returned items that are not covered by our sizing guarantee in the vent there are return shipping damages. 4×4 North America, Inc. will not be responsible for damages for returned items that have suffered shipping damages.
We are very fair and reasonable when it comes to returns and restocking fees if everything is intact, no missing parts and the item still has the original box as well as the shipping box and materials the items was shipped in.
Customers must ship the item(s) back in the original box with all packaging contents complete. Please note that all returns must have an approved Return Merchandise Authorization (RMA) from 4×4 North America, Inc. prior to shipping any item back for a refund.
Please do not ship without an approved RMA as we cannot process a refund if the item is not returned to our RMA Returns Address.
Please do not ship back to our Warehouse since we cannot track or process any returns sent to any address expect the one provided by 4×4 North America with the Returned Merchandise Authorization (RMA) Approval.
When returning items purchased without our Sizing Guarantee, we highly recommend that that you insure the item for the full value unless otherwise agreed in writing by 4×4 North America, Inc. While it rarely happens, we cannot take responsibility for items shipped by a customer that arrive damaged.
The Following Terms & Conditions Apply To All Sales by
Authorized Dealers & 4×4 North America, Inc.
Please keep the spare key for your MIM Safe Product in a separate place.
Lost Keys may require the purchase of a new Door Lock & Key Set.
4×4 North America, Inc. is the exclusive North American importer of all products on our website. We have authorized online dealers as well as retailers who also sell our products. However, no matter where you choose to purchase our products from, we encourage you to contact us anytime you have questions prior to ordering. Also, please let us know if you are less than 100% satisfied with your customer experience from one of our dealers or from 4×4 North America, Inc. directly.
We stand behind what we sell and take pride in the superior quality of our products as well as our customer service. No matter what the issue may be, we will work with you to resolve any concerns or issues you might have. Always call us first for the guaranteed best service and ultimate satisfaction with your purchase.
We assure your experience as a customer dealing with our company will always be better than satisfactory. We are committed to a 100% success rate and will work hard to assure every customer is a satisfied and happy customer.
We do try to keep all products in stock at all times. However, on occasion, there may be a backorder on an item. If a product you want to order is out of stock, you have the option of placing a Pre-Order with us.
You also have the option to Pre-Order any product that is out stock. We typically recommend this since products can sell out while in transit. You can also go on a wait list without payment in advance. Simply contact us and tell us which item you wish to order that is out of stock and we will notify you when it is ready to ship. However, please note that wait list pre-orders are not guaranteed.
We ship all orders from Kansas City, MO or Stone Ridge, NY via FedEx Ground, FedEx Smartpost or USPS.
In-stock orders ship out within 2 business days or less. Out of stock orders can take anywhere from 2 to 8 weeks to arrive. Please feel free to contact us anytime to get an estimated delivery date for backordered items. Also, due to increased demand for our products, we highly recommend pre-ordering out of stock items to assure you receive the item you want. Please contact us at 845-853-7741 / Ext. 1 or E-Mail us at email@example.com for delivery times and pre-orders.
You will receive an e-mail confirmation with a tracking number once your order has shipped. You can cancel your order at anytime prior to shipment and receive a full refund. Please contact us directly to see if you qualify for our current discounts, special offers or promotions.
We offer special pricing for volume purchases to the following groups & organizations. Minimum purchases shall apply for discounted pricing.
- Police, Military & Government Agencies
- Search & Rescue Groups
- Non-Profit Organizations
- Animal Shelters
- Animal Rescue Groups
- Service Animal Organizations
- Training Facilities & Organizations
- Group Buys for Clubs & Organizations
Dealer inquires should be directed to firstname.lastname@example.org
4×4 North America, Inc. warranties all of our products for Three (3) years from date of purchase. To be covered by the warranty, the defect must be an original manufacturing defect. The warranty does not cover any damage, mis-use or modifications by consumers nor does it cover damage from animals, drops, falls or impacts.
MIM Safe Products are made of powder coated steel and manufactured with an anti-rust treatment. They hold up extremely well against rusting if not scratched, damaged or abused. However, MIM Safe and 4×4 North America, Inc. cannot not warranty the product against rust or corrosion nor are the products recommended for use outdoors or in harsh environments including salt water areas. However, we look at every situation on a case by case basis. Rest assured, we are customer friendly and quite reasonable. So, in some cases, we do make exceptions if warranted.
The manufacturer’s obligation under warranty shall be limited to replacement of defective parts or components. The warranty period starts from date of purchase. Warranty claims must be in writing and must include a copy of the original purchase receipt. For warranty service, MIM Safe Products must also include a picture of the production date code located on a plate attached to your MIM Safe Product if applicable.
Returns require RMA approval from 4×4 North America, Inc. Do not ship products back for warranty repair without proper authorization and a valid RMA Number.
Sizing your MIM Safe Product properly is very important for the safety of both canines and human occupants while traveling in a vehicle. 4×4 North America provides simple and easy to follow measuring instructions on our website. Please follow these instructions for a proper fit. However, if there is any doubt, we urge Customers to contact us to verify the correct size MIM Safe Product for their animals and their vehicle.
Please note that MIM Safe Products are very difficult to re-pack and return without damage. We prefer that all customers have a great experience with our company, brand and products. For that reason, we suggest that you measure your vehicle and your dog to assure you receive the proper size MIM Safe Product.
Customers who use our measuring guides and also call 4×4 North America with accurate measurements for their dog and their vehicle will receive our sizing guarantee. We will accept full responsibility for exchanges and/or returns for any MIM Safe Product that has our sizing guarantee, including free freight for all returns if 4×4 North America is clearly at fault for incorrect sizing.
Customers who do not call 4×4 North America with accurate measurements for their dog and their vehicle will be responsible for return shipping and a possible restocking fee of 25% which may be reduced or waived at our discretion.
4×4 North America will never charge a restocking fee or return shipping for improperly sized MIM Safe Product products if 4×4 North America is clearly at fault for shipping the wrong model or the wrong product.
4×4 North America is committed to providing the best customer service and customer satisfaction. Please do not hesitate to contact us if you have any questions or concerns.
4×4 North America, Inc. will only accept a product for return with prior approval. Returned products should be in the original, unopened packaging including the additional cardboard outer-wrap shipping container, which is required to prevent damage during shipping. The original packaging must not be broken or otherwise damaged and the product cannot have any missing or damaged parts.
Claims for damaged returns must be made within 7 days of receipt of your delivery. Please do not ship any products back without proper authorization and a valid RMA Number.
Important information concerning all discussions about MIM Products safety!!
MIM Safe Products and the AllSafe Harness must be properly sized for your animal in order to provide maximum safety and protection.
Please assure that your MIM Safe Product or your AllSafe Harness is properly sized, assembled and installed in your vehicle or properly fitted for your dog.
A crash can happen at any speed with many variables with respect to circumstance. Predicting every scenario and outcome is impossible.
Depending on your vehicle, speed and circumstance, it might be possible that little can be done to protect all occupants from injury or fatalities.
However, you can rest assured that all MIM Safe Products are the only genuinely, honestly and seriously crash tested Pet Safety Travel Products in the World. Our 37 year track record of safety related to Automotive & Pet Safety Travel Products is second to none.
Please feel free to contact us if you have any questions or concerns.
We are committed to customer satisfaction.
You can reach us during business hours Monday to Friday from 9am to 5pm Eastern Time.
Please drive safely and always use your Crash Tested MIM Safe Products or the Crash Tested AllSafe Harness for transporting your animals!
“Your commitment to your pet is for life … so is ours”