Terms, Conditions and Warranties Print
Applicable to All Sales in North America
Please keep the spare key for your MIM Safe Variocage in a separate place. We cannot replace the keys.
We are the exclusive North American importer of all products on our website. We have authorized online dealers as well as retailers who also sell our products. However, no matter where you choose to purchase our products from, we encourage you to contact us anytime you have questions prior to ordering or if you are less than 100% satisfied with your purchase.
We stand behind what we sell and pride ourselves on the superior quality of our products and our customer service. No matter what the issue may be, we will work with you to resolve any concerns or issues you might have.
We assure your experience as a customer dealing with our company will always be better than satisfactory. We are committed to a 100% success rate and will work hard to assure every customer is a satisfied and happy customer.
We try to keep all products in stock at all times. However, on rare occasion, there may be a backorder on an item. If a product you want to order is out of stock, you have the option of placing a Pre-Order with us. We typically provide Pre-Order Customers a discount for the inconvenience of waiting and as a thank you for your loyalty and patience.
Please call us at 845-853-7711 or e-mail us for a Pre-Order Discount Code at firstname.lastname@example.org.
You may Pre-Order any product that is out stock without payment in advance. Simply contact us and tell us which item you wish to order that is out of stock and we will notify you when it is ready to ship.
We will contact you for payment when your item is ready to ship. We ship all orders from Independence, MO or Shokan, NY via FedEx Ground, FedEx Smartpost or USPS.
In-stock orders ship out within 2 to 3 business days or less. Out of stock orders can take anywhere from 2 to 8 weeks to arrive. Please feel free to contact us anytime to get an estimated delivery date for backordered items.
You will receive an e-mail confirmation with a tracking number once your order has shipped. You can cancel your order at anytime prior to shipment and receive a full refund. Please contact us directly to see if you qualify for our current discounts, special offers or promotions.
We offer special pricing for volume purchases to the following groups & organizations. Minimum purchases shall apply for discounted pricing.
- Police, Military & Government Agencies
- Search & Rescue Groups
- Non-Profit Organizations
- Animal Shelters
- Animal Rescue Groups
- Service Animal Organizations
- Training Facilities & Organizations
- Group Buys for Clubs & Organizations
Dealer inquires should be directed to email@example.com
4×4 North America, Inc. warranties all of our products for Three (3) years from date of purchase. To be covered by the warranty, the defect must be an original manufacturing defect. The warranty does not cover any damage, mis-use or modifications by consumers nor does it cover damage from animals, drops, falls or impacts.
MIM Safe Variocage products are made of steel they are powder coated and anti-rust treated. However, MIM Safe Variocage does not warranty the product against rust or corrosion nor are the products recommended for use outdoors or in harsh environments.
The manufacturer’s obligation under warranty shall be limited to replacement of defective parts or components. The warranty period starts from date of purchase. Warranty claims must be in writing and must include a copy of the original purchase receipt. MIM Safe Variocage product must also include the production date code located on a plate under the door of your Variocage.
Returns require RMA approval from 4×4 North America, Inc. Do not ship products back for warranty repair without proper authorization and a valid RMA Number.
Sizing your Variocage properly is very important for the safety of both canines and their human family members while traveling in a vehicle. 4×4 North America provides simple and easy to follow measuring instructions on our website. Please follow these instructions for a proper fit. However, if there is any doubt, we urge Customers to contact us to verify the correct size Variocage for their animals and their vehicle.
Please note that Variocage products are very difficult to re-pack and return without damage. For that reason, we suggest that you measure your vehicle and your dog to assure you receive the proper size Variocage.
Customers who use our measuring guides and also call 4×4 North America with accurate measurements for their dog and their vehicle will receive our sizing guarantee. We will accept full responsibility for exchanges and/or returns for any Variocage that has our sizing guarantee including free freight for all returns.
Customers who do not call 4×4 North America with accurate measurements for their dog and their vehicle will be responsible for return shipping and a possible restocking fee of 10% which may be waived at our discretion.
4×4 North America will never charge a restocking fee or return shipping for improperly sized Variocage products if 4×4 North America is clearly at fault for shipping the wrong model or the wrong product.
4×4 North America is committed to providing the best customer service and customer satisfaction. Please do not hesitate to contact us if you have any questions or concerns.
4×4 North America, Inc. will only accept a product for return with prior approval. Returned products should be in the original, unopened packaging including the additional cardboard outer-wrap shipping container, which is required to prevent damage during shipping. The original packaging must not be broken or otherwise damaged and the product cannot have any missing or damaged parts.
Claims for damaged returns must be made within 15 days of receipt of your delivery. Do not ship any products back without proper authorization and a valid RMA Number.
Important information concerning all discussions about Variocage safety!!
MIM Safe Variocage and the AllSafe Harness must be properly sized for your animal in order to provide maximum safety and protection.
Please assure that your MIM Safe Variocage or your AllSafe Harness is properly sized, assembled and installed in your vehicle or properly fitted for your dog.
A crash can happen at any speed with many variables with respect to circumstance. Predicting every scenario and outcome is impossible. Depending on your vehicle, speed and circumstance, it might be possible that nothing can protect all occupants from injury or fatalities
Please feel free to contact us if you have any questions or concerns.
We are committed to customer satisfaction.
You can reach us during business hours Monday to Friday from 9am to 5pm Eastern Time.
Please drive safely and always use your MIM Safe Variocage, MIM Variogate or AllSafe Harness for transporting your animals!