Terms, Conditions and Warranties Print
Applies Only To Customer Who Purchase Directly From 4×4 North America
TERMS, CONDITIONS & WARRANTY
(Please Note That This Only Applies to Direct Customers of 4×4 North America, Inc.)
Free Replacement For Any Variocage Damaged In An Accident
4×4 North America, Inc. will replace your damaged Variocage if you are involved in a serious accident. In order to qualify, you must be a direct customer of 4×4 North America, Inc. To file a claim, please submit photos of your vehicle and your variocage along with a narrative description of the accident along with a copy of the official police accident report. Please note that a signed release will be required and is mandatory for any approved claim.
The signed release will provide permission for 4×4 North America, Inc. to use all submitted photos and documentation for R&D, Research & Marketing purposes including Facebook, Twitter and other Social Media Marketing Campaigns. Your address, phone number and any other requested confidential contact information will not be released publicly. In addition, your last name may be withheld from any and all campaigns upon request.
4×4 North America, Inc. will inspect the photos and review the narrative and police report to assess damage and if needed, request that you ship the Variocage to us for inspection. Based on our inspection, 4×4 North America, Inc. will make a final determination of the damages as well as an assessment of the Variocage’s safety, security and serviceability. Once a determination is made, 4×4 North America, Inc. will replace your Variocage with a brand new Variocage of the same size, model and style at no cost to you. Your new Variocage will ship to you with free freight. Our liability and coverage is strictly limited to replacement of your Variocage at no charge. 4×4 North America, Inc. does not assume any liability for anything beyond replacement of your Variocage with a new Variocage of the same size, model and style.
Gauranteed Sizing & Fit If You Contact & Consult With 4×4 North America
4×4 North America, Inc. will guarantee the correct Variocage sizing for your vehicle. In order to qualify, you must be a direct customer of 4×4 North America, Inc. and contact us directly to discuss sizing. We request that you use the Sizing Guides provided by 4×4 North America Inc. to measure your dog and your vehicle prior to contacting us. We require this information due to the fact that not all dogs meet the breed standard for sizing and/or they may be a mixed breed. Also, while we are familiar with several popular vehicles on the market, we may not be familiar with your specific vehicle. This is especially true if you have a hybrid or optioned vehicle that differs from the base model.
Most important of all is safety. We are safety experts and cannot make recommendations for the ultimate safety of your dogs, family or yourself without the required data and sizing information we request from you. For this reason, the measurements of your dog and your vehicle are required to determine the best fit for your vehicle as well as the maximum safety possible for your dogs and your family. You can contact us with your measurements via E-mail (email@example.com) or by calling us (Contact Us) prior to purchasing your Variocage to discuss sizing.
Once you have provided us with the information we need, 4×4 will recommend a Variocage model & size to purchase that will be covered by our sizing, fit & satisfaction guarantee.In addition, 4×4 North America, Inc. will replace your Variocage with a brand new Variocage or refund your full purchase price if we cannot offer you a proper & safe solution. 4×4 North America, Inc. will provide a call tag to return your purchased Variocage at no cost to you. You new Variocage will ship to you with free freight as well. If there is a difference in cost between the Variocage model returned and the replacement Variocage, 4×4 North America, Inc. will credit or charge the difference to you. 4×4 North America, Inc. guarantees the recommendations we make to our customers and and also guarantees 100% customer satisfaction or your money back.
100% Risk Free / Money Back / 30 Day Trial
4×4 North America, Inc. guarantees 100% customer satisfaction or your money back. In order to qualify, you must be a direct customer of 4×4 North America, Inc. and contact us directly to discuss your concerns. Most concerns are easy to resolve and primarily have to do with either improper assembly or a minor damage in shipping. These concerns can be easily resolved by our technicians and customer service representatives. We do ask that customers communicate with us and provide accurate information so we can resolve your concerns. We also request that customers follow our direction for resolution prior to requesting a refund. If 4×4 North America, Inc. cannot resolve your concern, we will refund your full purchase price if we cannot offer you a proper & safe solution. 4×4 North America, Inc. will provide a call tag to return your purchased Variocage at no cost to you. Your Variocage must be returned in the original condition it was received and must be carefully packed in the original shipping box with all packaging materials, parts and documentation included. Please note that we do not cover damage to any Variocage caused by your dogs or by improper use or installation. Please do not return your Variocage without proper authorization and a call tag sent by 4×4 North America, Inc. You will be issued a full refund once 4×4 North America, Inc. has received your Variocage. Please allow 7 to 10 days for the refund to show up on your credit card statement or your original form of payment.
Applies To All Sales by Authorized Dealers & 4×4 North America, Inc.
TERMS, CONDITIONS & WARRANTY
(Applies to All Customers Who Purchase From Authorized Dealers and 4×4 North America, Inc.)
Please keep the spare key for your MIM Safe Variocage in a separate place.
Lost Keys may require the purchase of a new Door Lock & Key Set.
4×4 North America, Inc. is the exclusive North American importer of all products on our website. We have authorized online dealers as well as retailers who also sell our products. However, no matter where you choose to purchase our products from, we encourage you to contact us anytime you have questions prior to ordering or if you are less than 100% satisfied with your purchase from one of our dealers or from 4×4 North America, Inc. directly.
We stand behind what we sell and pride ourselves on the superior quality of our products and our customer service. No matter what the issue may be, we will work with you to resolve any concerns or issues you might have.
We assure your experience as a customer dealing with our company will always be better than satisfactory. We are committed to a 100% success rate and will work hard to assure every customer is a satisfied and happy customer.
We do try to keep all products in stock at all times. However, on rare occasion, there may be a backorder on an item. If a product you want to order is out of stock, you have the option of placing a Pre-Order with us. We typically provide an additional discount to Pre-Orders for the inconvenience of waiting and as a thank you for your loyalty and patience.
Please call us at 845-853-7711 or e-mail us at firstname.lastname@example.org for a Pre-Order Discount Code.
You may Pre-Order any product that is out stock without payment in advance. Simply contact us and tell us which item you wish to order that is out of stock and we will notify you when it is ready to ship.
We will request payment only when your item is ready to ship. We ship all orders from Independence, MO or Shokan, NY via FedEx Ground, FedEx Smartpost or USPS.
In-stock orders ship out within 2 to 3 business days or less. Out of stock orders can take anywhere from 2 to 8 weeks to arrive. Please feel free to contact us anytime to get an estimated delivery date for backordered items.
You will receive an e-mail confirmation with a tracking number once your order has shipped. You can cancel your order at anytime prior to shipment and receive a full refund. Please contact us directly to see if you qualify for our current discounts, special offers or promotions.
We offer special pricing for volume purchases to the following groups & organizations. Minimum purchases shall apply for discounted pricing.
- Police, Military & Government Agencies
- Search & Rescue Groups
- Non-Profit Organizations
- Animal Shelters
- Animal Rescue Groups
- Service Animal Organizations
- Training Facilities & Organizations
- Group Buys for Clubs & Organizations
Dealer inquires should be directed to email@example.com
4×4 North America, Inc. warranties all of our products for Three (3) years from date of purchase. To be covered by the warranty, the defect must be an original manufacturing defect. The warranty does not cover any damage, mis-use or modifications by consumers nor does it cover damage from animals, drops, falls or impacts.
MIM Safe Variocage products are made of steel they are powder coated and anti-rust treated. However, MIM Safe Variocage does not warranty the product against rust or corrosion nor are the products recommended for use outdoors or in harsh environments.
The manufacturer’s obligation under warranty shall be limited to replacement of defective parts or components. The warranty period starts from date of purchase. Warranty claims must be in writing and must include a copy of the original purchase receipt. MIM Safe Variocage product must also include the production date code located on a plate under the door of your Variocage.
Returns require RMA approval from 4×4 North America, Inc. Do not ship products back for warranty repair without proper authorization and a valid RMA Number.
Sizing your Variocage properly is very important for the safety of both canines and their human family members while traveling in a vehicle. 4×4 North America provides simple and easy to follow measuring instructions on our website. Please follow these instructions for a proper fit. However, if there is any doubt, we urge Customers to contact us to verify the correct size Variocage for their animals and their vehicle.
Please note that Variocage products are very difficult to re-pack and return without damage. For that reason, we suggest that you measure your vehicle and your dog to assure you receive the proper size Variocage.
Customers who use our measuring guides and also call 4×4 North America with accurate measurements for their dog and their vehicle will receive our sizing guarantee. We will accept full responsibility for exchanges and/or returns for any Variocage that has our sizing guarantee including free freight for all returns.
Customers who do not call 4×4 North America with accurate measurements for their dog and their vehicle will be responsible for return shipping and a possible restocking fee of 15% which may be waived at our discretion.
4×4 North America will never charge a restocking fee or return shipping for improperly sized Variocage products if 4×4 North America is clearly at fault for shipping the wrong model or the wrong product.
4×4 North America is committed to providing the best customer service and customer satisfaction. Please do not hesitate to contact us if you have any questions or concerns.
4×4 North America, Inc. will only accept a product for return with prior approval. Returned products should be in the original, unopened packaging including the additional cardboard outer-wrap shipping container, which is required to prevent damage during shipping. The original packaging must not be broken or otherwise damaged and the product cannot have any missing or damaged parts.
Claims for damaged returns must be made within 15 days of receipt of your delivery. Do not ship any products back without proper authorization and a valid RMA Number.
Important information concerning all discussions about Variocage safety!!
MIM Safe Variocage and the AllSafe Harness must be properly sized for your animal in order to provide maximum safety and protection.
Please assure that your MIM Safe Variocage or your AllSafe Harness is properly sized, assembled and installed in your vehicle or properly fitted for your dog.
A crash can happen at any speed with many variables with respect to circumstance. Predicting every scenario and outcome is impossible. Depending on your vehicle, speed and circumstance, it might be possible that nothing can protect all occupants from injury or fatalities
Please feel free to contact us if you have any questions or concerns.
We are committed to customer satisfaction.
You can reach us during business hours Monday to Friday from 9am to 5pm Eastern Time.
Please drive safely and always use your MIM Safe Variocage, MIM Variogate or AllSafe Harness for transporting your animals!