Great customer service from beginning to end. Rebecca K answered my emails/questions promptly and thoughtfully. I had ordered a crate from the Classified section of the website at a reduced price, and there were some minor dents that initially caused some frustration during assembly. When I expressed my concern, Rebecca called me within an hour of my email being sent, and completely reassured me. I love the crate which fits perfectly in my vehicle, and am so pleased with the complete confidence that I have in the safety of my dogs.